ph club Privacy Policy

ph club is an online gaming platform operating at ph-club.com, offering casino games, bingo, slots, live dealer games, and related services to eligible Filipino players. For the purposes of this Privacy Policy, ph club acts as the data controller responsible for the personal data of registered members and platform visitors.

This Privacy Policy applies to all personal data collected through the ph club website, mobile web application, customer support channels, and any other means by which you interact with ph club. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By using the ph club platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

ph club collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

ph club collects only the minimum personal data necessary for the stated purposes. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health data, except where required by law or responsible gaming obligations.

ph club collects personal data through the following means:

• Direct interactions: Data you provide when registering for a ph club account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the ph club platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with financial transactions, and from identity verification service providers used to conduct KYC checks.
• Regulatory sources: Information received from PAGCOR or other competent Philippine authorities in connection with our regulatory compliance obligations, including self-exclusion registers.

ph club processes your personal data for the following purposes:

• Account management: To create, maintain, and manage your ph club account, including processing your registration, verifying your identity and age, and managing your account settings and preferences.
• Service delivery: To provide you with access to ph club games, process your deposits and withdrawals, credit bonuses, and deliver the full range of platform features.
• Regulatory compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, KYC obligations, PAGCOR regulatory requirements, and the Philippine Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the platform.
• Responsible gaming: To monitor gaming patterns, identify potential signs of problem gambling, enforce responsible gaming limits and self-exclusion requests, and comply with responsible gaming obligations.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the ph club platform.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with your use of the ph club platform.

ph club processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the ph club gaming service, process transactions, and manage your account.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML laws, PAGCOR requirements, and tax obligations.
• Legitimate interests: Processing necessary for ph club's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ph club does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged by ph club to verify the identity and age of registered players.
• Technology service providers: Cloud hosting providers, cybersecurity firms, analytics platforms, and other technology vendors who process data on ph club's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by ph club in connection with legal proceedings or compliance reviews, subject to professional confidentiality obligations.

All third parties with whom ph club shares personal data are required to handle that data in accordance with applicable privacy laws and ph club's data protection standards. ph club remains responsible for ensuring that your data is protected throughout the processing chain.

ph club retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, ph club will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to you personally.

ph club uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the platform, remember your preferences, and analyze how the platform is used. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in to your ph club account and security cookies that help protect against fraud. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. Disabling these may affect your platform experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the ph club platform, helping us identify areas for improvement. We use privacy-respecting analytics tools for this purpose.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the ph club platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

ph club takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the ph club platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to authorized ph club personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: ph club offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular security audits: ph club conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.
• Incident response: ph club maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, ph club will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act.

While ph club implements robust security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please refer to the Account Security section of our Terms & Conditions for guidance on protecting your ph club login credentials.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ph club:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ph club holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data ph club holds about you. You can update most of your account information directly through your ph club account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph club's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph club's legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph club has processed your personal data in violation of the Philippine Data Privacy Act.

Please note that certain rights are subject to limitations. For example, ph club may be unable to delete personal data that it is legally required to retain under Philippine AML or PAGCOR regulations. In such cases, ph club will explain the applicable limitation when responding to your request.

ph club implements age verification measures during the registration process to prevent underage individuals from accessing the platform. If ph club becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered for a ph club account or provided personal data to ph club, please contact our support team immediately so that we can investigate and take appropriate action.

The ph club platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the ph club platform and does not cover the privacy practices of any third-party websites or services.

ph club is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of ph club, particularly your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, or Metrobank).

ph club reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, ph club will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this page periodically to stay informed of how ph club protects your personal data. Your continued use of the ph club platform following the effective date of any update constitutes your acknowledgment of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or ph club's handling of your personal data, please contact our Data Protection team. We are committed to resolving all privacy-related inquiries promptly and transparently.

If you are not satisfied with ph club's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters under the Philippine Data Privacy Act of 2012.

This Privacy Policy was last reviewed and updated on January 1, 2026. ph club thanks you for trusting us with your personal data. We are committed to handling it with the care, transparency, and respect it deserves.